Huper Corporation (“Huper,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit huperlabs.ai, communicate with us, join our waitlist, apply for a job, or use the Huper platform and related services (collectively, the “Services”).
1. Scope and Our Role
This Privacy Policy applies when Huper determines how and why personal information is processed, such as information about website visitors, prospects, account contacts, and job applicants.
Organizations that use Huper may connect email, messaging, meeting, customer relationship management, code repository, and other business systems to the Services. When Huper processes personal information from those systems on behalf of a customer, the customer controls that information and Huper acts as its service provider or processor. The customer’s agreement with Huper governs that processing. If you have a question or request concerning information submitted by your organization, please contact your organization first.
2. Information We Collect
The information we collect depends on how you interact with the Services.
Information You Provide
We may collect:
- Contact and professional information, such as your name, business email address, employer, and job title.
- Account information, such as login credentials, account settings, permissions, and authentication information.
- Communications, including inquiries, support requests, feedback, and other messages you send us.
- Waitlist, sales, and marketing information, including your interests and communication preferences.
- Job application information, such as your resume, employment history, qualifications, and other information you submit when applying for a role.
Information Processed Through the Platform
At a customer’s direction, the Services may process:
- Content and metadata from connected business systems, including email, messaging, meeting transcripts, customer relationship management systems, and code repositories.
- User prompts, instructions, conversations, files, and other content submitted to the Services.
- Insights, summaries, alerts, recommendations, drafts, and other outputs generated by the Services.
- Connection details and authorization tokens needed to maintain customer-selected integrations.
Customers and users are responsible for having the rights and permissions needed to provide this information to Huper.
Information Collected Automatically
We may automatically collect:
- Device, browser, operating system, and network information.
- IP address and approximate location derived from it.
- Pages viewed, links selected, referring pages, and interactions with our website.
- Platform activity, feature use, timestamps, and configuration information.
- Security, access, diagnostic, performance, and error logs.
- Information collected through cookies and similar technologies.
Information From Other Sources
We may receive information from customers, authorized users, connected services, service providers, business partners, public sources, and other third parties.
3. How We Use Information
We may use personal information to:
- Provide, operate, maintain, secure, and support the Services.
- Authenticate users and administer accounts, permissions, and integrations.
- Ingest and organize customer-selected business information and generate requested AI-powered features and outputs.
- Respond to inquiries, provide support, and communicate about the Services.
- Manage the waitlist, sales process, events, and business relationships.
- Send requested information and product or company updates where permitted by law. You may opt out at any time.
- Monitor performance, troubleshoot problems, prevent fraud and abuse, and protect Huper, our customers, and others.
- Analyze and improve the Services and develop new features.
- Recruit and evaluate job applicants.
- Comply with law, enforce our agreements, and establish or defend legal claims.
- Create aggregated or de-identified information that cannot reasonably identify an individual.
Huper does not use customer content to train generally available AI models unless the applicable customer authorizes us to do so in writing.
4. Legal Bases for Processing
Where applicable law requires a legal basis, we process personal information:
- To perform a contract or take steps requested before entering into a contract.
- With your consent, such as for certain marketing communications or non-essential cookies.
- For our legitimate interests, including operating and improving the Services, securing our systems, communicating with customers and prospects, and managing our business.
- To comply with legal obligations.
Where we rely on consent, you may withdraw it at any time. Withdrawal does not affect processing that occurred before withdrawal.
5. How We Disclose Information
We may disclose personal information to:
- Service providers. Vendors that provide cloud hosting, AI processing, analytics, communications, customer support, security, monitoring, recruiting, professional services, and other business functions.
- Customers and account administrators. If you use the Services through an organization, its administrators may access and manage your account, activity, permissions, and content consistent with that organization’s policies.
- Connected services and parties you direct. We disclose information when needed to operate an integration, carry out an instruction, or send content to a recipient you select.
- Professional advisers. Lawyers, auditors, insurers, accountants, and other advisers who are subject to appropriate confidentiality obligations.
- Authorities and other parties for legal or safety reasons. When we reasonably believe disclosure is required by law or necessary to protect rights, safety, property, the Services, or the public.
- Transaction participants. Parties involved in a financing, merger, acquisition, reorganization, sale of assets, or similar corporate transaction, subject to appropriate protections.
We may disclose aggregated or de-identified information where permitted by law.
Huper does not sell personal information for money. Huper also does not share personal information for cross-context behavioral advertising or use customer content for targeted advertising.
6. Data Retention
We retain personal information for as long as reasonably necessary to provide the Services, maintain our business relationship, fulfill the purposes described in this Privacy Policy, comply with legal and contractual obligations, resolve disputes, and enforce agreements.
Customer content is retained and deleted according to the applicable customer agreement and customer instructions. Information may remain for a limited period in backups, security records, or records we must retain by law. We may retain aggregated or de-identified information where it cannot reasonably be linked to an individual.
7. Data Security
Huper uses administrative, technical, and organizational safeguards designed to protect personal information. These measures include encryption in transit and at rest, access controls, logging and monitoring, and security review practices. No security measure can guarantee absolute security.
8. International Data Transfers
Huper is based in the United States, and we and our service providers may process information in the United States and other countries. Where applicable law requires a transfer mechanism or other safeguard, Huper will address those requirements in the applicable customer agreement or through another legally recognized mechanism.
9. Your Privacy Rights
Depending on where you live, you may have the right to:
- Request access to personal information we hold about you.
- Request correction or deletion of your personal information.
- Request a portable copy of certain information.
- Object to or request restriction of certain processing.
- Withdraw consent where processing is based on consent.
- Opt out of certain targeted advertising, sale, or sharing activities.
- Appeal our decision concerning a privacy request.
- Lodge a complaint with a data protection authority.
To submit a request, email hello@huperlabs.ai. We may need to verify your identity and authority before completing a request. Authorized agents may submit requests where permitted by law. We will not discriminate against you for exercising a privacy right.
If Huper processes your information on behalf of a customer, please direct your request to that customer. We will assist the customer as required by law and our agreement.
You may opt out of marketing emails by using the unsubscribe link in the message or contacting us.
10. Cookies and Similar Technologies
We use cookies and similar technologies to operate and secure our website and Services, remember preferences, understand website use, and measure performance. These technologies may collect device, browser, IP address, and interaction information.
You can manage cookies through your browser settings and through any cookie controls we make available. Blocking some cookies may affect website or Service functionality.
11. Children’s Privacy
The Services are designed for businesses and are not directed to children under 18. We do not knowingly collect personal information from children under 18. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.
12. Third-Party Services
The Services may link to or integrate with third-party websites, applications, and services. Their privacy practices are governed by their own policies. Huper is not responsible for the privacy practices of third parties.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically. We will post the updated version and revise the “Last updated” date. If required by law, we will provide additional notice of material changes.
14. Contact Us
For privacy questions or requests, contact:
Huper Corporation
Atlanta, Georgia, United States
hello@huperlabs.ai
15. Additional Information for U.S. Residents
Depending on applicable law, Huper may collect the following categories of personal information: identifiers; customer-record information; commercial information; internet or other electronic network activity; approximate geolocation; professional or employment-related information; and inferences generated from other information. Huper collects these categories from the sources described in Section 2, uses them for the purposes described in Section 3, and discloses them to the recipients described in Section 5.
Customer content may include sensitive personal information if a customer or user provides it through a connected service. Huper processes that information to provide the Services and does not use or disclose it to infer characteristics about individuals except as directed by the customer or otherwise permitted by law.